The platform
One platform across the full customer journey.
Marketing brings them in. Sales closes them. Support keeps them. WhautX is the layer that ties those three motions together on top of WhatsApp — with the AI in the right place and the markup removed.
Reach customers where they actually read.
Bulk-send approved templates to opted-in contacts. Throttle per Meta quality rules, personalize with contact fields, watch delivery and reply rates in real time.
- CSV import + CRM sync, deduplicated
- Per-contact variable mapping (name, order, plan)
- Throttled dispatch with quality-aware retry
- Live delivery / read / replied dashboard
Reply to leads while the conversation is still warm.
Route inbound conversations to the right rep by skill, region, or round-robin. Canned responses with variables. Native Shopify and HubSpot integrations.
- Round-robin and skill-based assignment
- Canned responses with per-contact variables
- Shopify & HubSpot order context inline
- Quote and appointment booking inside the chat
How much is the family plan?
Can I book a demo tomorrow?
Switching from competitor…
Bulk discount for 50 seats?
Integrations with HubSpot?
Cut first-response time without growing headcount.
A shared inbox with assignment, SLAs, internal notes, and a chatbot that handles the 70% of questions that don’t need a human. Tickets that need a person land on the right agent, pre-tagged.
- Shared inbox with assignment + SLAs
- AI chatbot trained on your past 4K conversations
- Smart handoff with full conversation context
- CSAT score per agent, per template
Tracking link for order #4421?
Resolved: visa requirement for UAE tourist visa
Refund for cancelled order #5591?
Resolved: payment plan options for AED 2,400 order
Integration with our internal CRM not working
How do I switch to the annual plan?